The impact of retrials on call center performance (Q1881626)
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scientific article; zbMATH DE number 2106554
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | The impact of retrials on call center performance |
scientific article; zbMATH DE number 2106554 |
Statements
The impact of retrials on call center performance (English)
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5 October 2004
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Call centers
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Multi-server queues
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Retrials
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