Cost of fairness in agent scheduling for contact centers (Q2076355)
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scientific article; zbMATH DE number 7475150
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Cost of fairness in agent scheduling for contact centers |
scientific article; zbMATH DE number 7475150 |
Statements
Cost of fairness in agent scheduling for contact centers (English)
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16 February 2022
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workforce scheduling
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fairness
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contact centers
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employee satisfaction
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long term planning
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