The ``sensitive'' Markovian queueing system and its application for a call center problem (Q2095225)
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scientific article; zbMATH DE number 7614235
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | The ``sensitive'' Markovian queueing system and its application for a call center problem |
scientific article; zbMATH DE number 7614235 |
Statements
The ``sensitive'' Markovian queueing system and its application for a call center problem (English)
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9 November 2022
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\(M_n/M_n/c/K+M_n\) queue
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\(M_n/GI/c/K+GI\) queue
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impatient customers
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phase-type distribution
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call centers
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