Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center (Q350403)
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scientific article; zbMATH DE number 6662004
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center |
scientific article; zbMATH DE number 6662004 |
Statements
Queueing system \(MAP|PH|N|N+R\) with impatient heterogeneous customers as a model of call center (English)
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7 December 2016
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call center
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multi-server queueing system
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Markovian arrival process
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phase type service time distribution
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impatient heterogeneous customers
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0.95797664
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0.9222971
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0.92025006
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0.92025006
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0.9172098
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0.9142875
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0.90576065
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0.89788175
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0.8910516
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