Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective (Q4632943)
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scientific article; zbMATH DE number 7049655
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective |
scientific article; zbMATH DE number 7049655 |
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Stochastic call center staffing with uncertain arrival, service and abandonment rates: A Bayesian perspective (English)
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2 May 2019
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Bayesian inference
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call center operations
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stochastic programming
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augmented probability simulation
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Bayesian queuing
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