Resource, service quality and performance triad: a framework for measuring efficiency of banking services (Q4661072)
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scientific article; zbMATH DE number 2151561
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Resource, service quality and performance triad: a framework for measuring efficiency of banking services |
scientific article; zbMATH DE number 2151561 |
Statements
Resource, service quality and performance triad: a framework for measuring efficiency of banking services (English)
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4 April 2005
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data envelopment analysis
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banking
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service quality
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efficiency
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performance
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