An approach to setting up a national customer satisfaction index: the Jordan case study (Q5124884)
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scientific article; zbMATH DE number 7253947
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | An approach to setting up a national customer satisfaction index: the Jordan case study |
scientific article; zbMATH DE number 7253947 |
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An approach to setting up a national customer satisfaction index: the Jordan case study (English)
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30 September 2020
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customer satisfaction index
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SERVQUAL
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nonlinear principal component analysis
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generalized maximum entropy
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structural equations models
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