Designing a call center with an IVR (interactive voice response) (Q607632)
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scientific article; zbMATH DE number 5818145
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Designing a call center with an IVR (interactive voice response) |
scientific article; zbMATH DE number 5818145 |
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Designing a call center with an IVR (interactive voice response) (English)
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22 November 2010
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call centers
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impatience
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IVR
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QED or Halfin-Whitt regime
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asymptotic analysis
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