Practical statistical methods for call centres with a case study addressing urgent medical care delivery (Q889569)
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scientific article; zbMATH DE number 6505791
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Practical statistical methods for call centres with a case study addressing urgent medical care delivery |
scientific article; zbMATH DE number 6505791 |
Statements
Practical statistical methods for call centres with a case study addressing urgent medical care delivery (English)
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9 November 2015
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call-centre forecasting
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prediction interval
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daily arrival pattern
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nonhomogeneous Poisson process
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patient queue
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nurse scheduling
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