On the impact of customer balking, impatience and retrials in telecommunication systems (Q1029865)
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scientific article; zbMATH DE number 5577903
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | On the impact of customer balking, impatience and retrials in telecommunication systems |
scientific article; zbMATH DE number 5577903 |
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On the impact of customer balking, impatience and retrials in telecommunication systems (English)
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13 July 2009
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call reattempts
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balking
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impatience
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call centers
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telecommunication systems
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