Mathematical models and solution approach for cross-training staff scheduling at call centers (Q1652427)

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scientific article; zbMATH DE number 6901491
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English
Mathematical models and solution approach for cross-training staff scheduling at call centers
scientific article; zbMATH DE number 6901491

    Statements

    Mathematical models and solution approach for cross-training staff scheduling at call centers (English)
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    11 July 2018
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    staff scheduling
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    cross-training
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    integer program
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    optimization
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