Optimizing daily agent scheduling in a multiskill call center (Q1044109)
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scientific article; zbMATH DE number 5645159
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Optimizing daily agent scheduling in a multiskill call center |
scientific article; zbMATH DE number 5645159 |
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Optimizing daily agent scheduling in a multiskill call center (English)
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10 December 2009
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call center
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stochastic optimization
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staffing
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scheduling
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service level
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cutting plane method
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0.9589055
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0.85581607
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0.8535511
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0.8487544
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0.8473923
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0.8447678
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0.8372215
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0.8356801
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