On the estimation of the true demand in call centers with redials and reconnects (Q319755)
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scientific article; zbMATH DE number 6633660
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | On the estimation of the true demand in call centers with redials and reconnects |
scientific article; zbMATH DE number 6633660 |
Statements
On the estimation of the true demand in call centers with redials and reconnects (English)
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6 October 2016
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queueing
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forecasting
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redials
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reconnects
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call centers
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0.84659445
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0.83529955
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0.8333768
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0.82792294
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0.82636774
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0.82634133
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0.8254394
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0.8229482
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