Call centers with a postponed callback offer (Q1642068)
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scientific article; zbMATH DE number 6891847
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Call centers with a postponed callback offer |
scientific article; zbMATH DE number 6891847 |
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Call centers with a postponed callback offer (English)
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20 June 2018
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queueing systems
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Markov chains
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performance evaluation
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waiting time
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callback
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