Staffing a call center with uncertain non-stationary arrival rate and flexibility (Q443817)
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scientific article; zbMATH DE number 6065152
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Staffing a call center with uncertain non-stationary arrival rate and flexibility |
scientific article; zbMATH DE number 6065152 |
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Staffing a call center with uncertain non-stationary arrival rate and flexibility (English)
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13 August 2012
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call centers
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uncertain arrival rate parameters
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staffing
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newsboy model
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stochastic programming
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robust programming
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