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Workload forecasting for a call center: methodology and a case study - MaRDI portal

Workload forecasting for a call center: methodology and a case study (Q965108)

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English
Workload forecasting for a call center: methodology and a case study
scientific article

    Statements

    title
    Workload forecasting for a call center: methodology and a case study (English)
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    author
    Sivan Aldor-Noiman
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    Paul D. Feigin
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    Avishai Mandelbaum
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    publication date
    21 April 2010
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    zbMATH Keywords
    call centers
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    QED regime
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    square-root staffing
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    forecasting arrival count
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    exogenous variables
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    describes a project that uses
    R
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    DATA-MOCCA
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    Identifiers

    DOI
    10.1214/09-AOAS255
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    Mathematics Subject Classification ID
    62P99
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    60K30
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    90B50
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    62M99
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    zbMATH DE Number
    5696884
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    arXiv ID
    1009.5741
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    OpenAlex ID
    W2171919935
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