Pages that link to "Item:Q3117695"
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The following pages link to Call Center Outsourcing: Coordinating Staffing Level and Service Quality (Q3117695):
Displaying 25 items.
- Competition and market segmentation of the call center service supply chain (Q320024) (← links)
- Impact of sourcing flexibility on the outsourcing of services under demand uncertainty (Q439663) (← links)
- Outsourcing strategy in two-stage call centers (Q1040980) (← links)
- Staffing to maximize profit for call centers with impatient and repeat-calling customers (Q1666962) (← links)
- Outsourcing management under various demand information sharing scenarios (Q1699180) (← links)
- The newsvendor's optimal incentive contracts for multiple advertisers (Q1926719) (← links)
- Age-based Markovian approximation of the G/M/1 queue (Q2060359) (← links)
- The principal-agent problem for service rate event-dependency (Q2060406) (← links)
- The \(M/M/1+M\) queue with a utility-maximizing server (Q2294227) (← links)
- Joint quality investment and inventory decisions for perishable items with reference quality effect under the O2O environment (Q2303406) (← links)
- The venue management problem: setting staffing levels, shifts and shift schedules at concession stands (Q2327959) (← links)
- Late-rejection, a strategy to perform an overflow policy (Q2329478) (← links)
- Quality competition and coordination in a VMI supply chain with two risk-averse manufacturers (Q2666698) (← links)
- Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements (Q3100376) (← links)
- Call-Center Labor Cross-Training: It’s a Small World After All (Q3116123) (← links)
- Service-Level Agreements in Call Centers: Perils and Prescriptions (Q3117688) (← links)
- Call Center Outsourcing Contracts Under Information Asymmetry (Q3117706) (← links)
- Outsourcing decisions in global supply chains: an exploratory multi-country survey (Q3163758) (← links)
- The Benefit of Introducing Variability in Single-Server Queues with Application to Quality-Based Service Domains (Q3195241) (← links)
- Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems (Q5129220) (← links)
- Reducing Delay in Retrial Queues by Simultaneously Differentiating Service and Retrial Rates (Q5144787) (← links)
- Channel coordination through quality improvement with brand halo effect (Q5244312) (← links)
- Call Center Staffing: Service-Level Constraints and Index Priorities (Q5278282) (← links)
- Warranty service outsourcing contracts decision considering warranty fraud and inspection (Q6091871) (← links)
- Applications of fluid models in service operations management (Q6163558) (← links)
