The following pages link to Dimensioning Large Call Centers (Q3637408):
Displaying 50 items.
- Optimality gap of asymptotically derived prescriptions in queueing systems, \(o(1)\)-optimality (Q298179) (← links)
- Competition and market segmentation of the call center service supply chain (Q320024) (← links)
- A lower bound for the Erlang C formula in the Halfin-Whitt regime (Q383210) (← links)
- A short note on the monotonicity of the Erlang C formula in the Halfin-Whitt regime (Q383282) (← links)
- Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime (Q386345) (← links)
- Asymptotically optimal staffing of service systems with joint QoS constraints (Q475145) (← links)
- Transient behavior of the Halfin-Whitt diffusion (Q550164) (← links)
- Time-dependent analysis for refused admissions in clinical wards (Q601153) (← links)
- Designing a call center with an IVR (interactive voice response) (Q607632) (← links)
- Police staffing and workload assignment in law enforcement using multi-server queueing models (Q666977) (← links)
- Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue (Q812134) (← links)
- Dynamic routing in large-scale service systems with heterogeneous servers (Q812137) (← links)
- Corrected asymptotics for a multi-server queue in the Halfin-Whitt regime (Q943987) (← links)
- Workload forecasting for a call center: methodology and a case study (Q965108) (← links)
- Pooling is not the answer (Q1011326) (← links)
- Locating and staffing service centers under service level constraints (Q1044135) (← links)
- Staffing large-scale service systems with distributional uncertainty (Q1640076) (← links)
- Staffing to maximize profit for call centers with impatient and repeat-calling customers (Q1666962) (← links)
- Asymptotically optimal open-loop load balancing (Q1688929) (← links)
- Resource pooling in the presence of failures: efficiency versus risk (Q1752188) (← links)
- Fluid approximations and control of queues in emergency departments (Q1753661) (← links)
- Optimality gaps in asymptotic dimensioning of many-server systems (Q1790194) (← links)
- Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. (Q1872998) (← links)
- Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic. (Q1879903) (← links)
- Congestion-based leadtime quotation and pricing for revenue maximization with heterogeneous customers (Q1934372) (← links)
- Complete resource pooling of a load-balancing policy for a network of battery swapping stations (Q2070671) (← links)
- Asymptotic analysis of resource heterogeneous QS \((\mathrm{MMPP}+2\mathrm{M})^{(2,\nu )}/\mathrm{GI}(2)/\infty\) under equivalently increasing service time (Q2081119) (← links)
- Optimal staffing for ticket queues (Q2095037) (← links)
- Uniform stability of some large-scale parallel server networks (Q2095047) (← links)
- Designing a service system with price- and distance-sensitive demand: a case study in mining industry (Q2160527) (← links)
- Statistical theory powering data science (Q2194583) (← links)
- A survey on skill-based routing with applications to service operations management (Q2220357) (← links)
- Staffing for many-server systems facing non-standard arrival processes (Q2242346) (← links)
- Optimal service rate perturbations of many server queues in heavy traffic (Q2339930) (← links)
- Managing capacity and inventory jointly for multi-server make-to-stock queues (Q2397920) (← links)
- A fair staff allocation rule for the capacity pooling of multiple call centers (Q2450697) (← links)
- Cumulants of the maximum of the Gaussian random walk (Q2464856) (← links)
- Approximate performance measures for a single station two-stage reneging queue (Q2661621) (← links)
- Bilingual server call centres (Q2702294) (← links)
- Routing and staffing when servers are strategic (Q2830772) (← links)
- Heavy-traffic limits for a many-server queueing network with switchover (Q2856030) (← links)
- Refining square-root safety staffing by expanding Erlang C (Q2893924) (← links)
- Staffing call centers with impatient customers: refinements to many-server asymptotics (Q2917638) (← links)
- On a Data-Driven Method for Staffing Large Call Centers (Q3100378) (← links)
- Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers (Q3100417) (← links)
- Optimal server allocation in general, finite, multi-server queueing networks (Q3103174) (← links)
- Design and Analysis of Diagnostic Service Centers (Q3117321) (← links)
- Service-Level Differentiation in Call Centers with Fully Flexible Servers (Q3117690) (← links)
- Fleet Coordination in Decentralized Humanitarian Operations Funded by Earmarked Donations (Q3387948) (← links)
- Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both? (Q3387966) (← links)
