Pages that link to "Item:Q1854722"

The following pages link to Queueing models of call centers: An introduction (Q1854722):

Displaying 50 items.

• Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option (Q291308) (← links)
• Retrial queues with balanced call blending: analysis of single-server and multiserver model (Q291311) (← links)
• Breaking the dimensionality curse in multi-server queues (Q342434) (← links)
• A preemptive resume priority retrial queue with state dependent arrivals, unreliable server and negative customers (Q384517) (← links)
• Minimum cost in a mix of new and old reusable items: an application to sizing a fleet of delivery trucks (Q748564) (← links)
• Staffing decisions for heterogeneous workers with turnover (Q811973) (← links)
• Applications of maximum queue lengths to call center management (Q856676) (← links)
• Markov chain models of a telephone call center with call blending (Q858269) (← links)
• \(M/M/s\) queue with impatient customers and retrials (Q965638) (← links)
• The well-posedness of an \(M/G/1\) queue with second optional service and server breakdown (Q971542) (← links)
• The matrices R and G of matrix analytic methods and the time-inhomogeneous periodic quasi-birth-and-death process (Q1007138) (← links)
• On the impact of customer balking, impatience and retrials in telecommunication systems (Q1029865) (← links)
• An analytic finite capacity queueing network model capturing the propagation of congestion and blocking (Q1041947) (← links)
• Optimizing daily agent scheduling in a multiskill call center (Q1044109) (← links)
• Call centers with a postponed callback offer (Q1642068) (← links)
• Service system design with immobile servers, stochastic demand and concave-cost capacity selection (Q1652604) (← links)
• Asymptotic analysis for Markovian queues with two types of nonpersistent retrial customers (Q1664266) (← links)
• Dynamic allocation of stochastically-arriving flexible resources to random streams of objects with application to kidney cross-transplantation (Q1681335) (← links)
• Simple and yet efficient estimators for Markovian multiserver queues (Q1720759) (← links)
• Optimal number of bypasses: minimizing cost of calls to wireless phones under calling party pays (Q1761755) (← links)
• A polling model with reneging at polling instants (Q1761779) (← links)
• An M/G/1 queue with second optional service and server breakdowns (Q1767887) (← links)
• On the counting process for a class of Markovian arrival processes with an application to a queueing system (Q1775807) (← links)
• Optimal balanced control for call centers (Q1945068) (← links)
• A matrix continued fraction approach to multiserver retrial queues (Q1945565) (← links)
• Cost of fairness in agent scheduling for contact centers (Q2076355) (← links)
• Analysis of dynamic service system between regular and retrial queues with impatient customers (Q2076432) (← links)
• Asymptotic analysis of resource heterogeneous QS \((\mathrm{MMPP}+2\mathrm{M})^{(2,\nu )}/\mathrm{GI}(2)/\infty\) under equivalently increasing service time (Q2081119) (← links)
• Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials (Q2267381) (← links)
• A stochastic analysis of a network with two levels of service (Q2284385) (← links)
• Admission control in a two-class loss system with periodically varying parameters and abandonments (Q2302276) (← links)
• Auxiliary variables for Bayesian inference in multi-class queueing networks (Q2329742) (← links)
• Markovian retrial queues with two way communication (Q2358880) (← links)
• Embedded Markov chain approach to retrial queue with vacation, phase repair and multioptional services (Q2359237) (← links)
• Analysis of a discrete-time preemptive resume priority buffer (Q2462117) (← links)
• QBD approximations of a call center queueing model with general patience distribution (Q2471222) (← links)
• Assessing an ambulance service with queuing theory (Q2471228) (← links)
• Waiting time distribution of a queueing system with postservice activity (Q2494776) (← links)
• Analysis of multiserver retrial queueing system: a martingale approach and an algorithm of solution (Q2507418) (← links)
• Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling (Q2514772) (← links)
• Attention allocation for decision making queues (Q2628414) (← links)
• Personnel scheduling in the call center industry (Q2644376) (← links)
• Performance analysis of multi-processor two-stage tandem call center retrial queues with non-reliable processors (Q2671218) (← links)
• To Wait or Not to Wait: Two-Way Functional Hazards Model for Understanding Waiting in Call Centers (Q3121173) (← links)
• Robust Shift Scheduling in Call Centers (Q3195343) (← links)
• An Overview for Markov Decision Processes in Queues and Networks (Q3305576) (← links)
• BALKING AND RENEGING IN <i>M/G/</i><i>s</i> SYSTEMS EXACT ANALYSIS AND APPROXIMATIONS (Q3521209) (← links)
• DYNAMIC ROUTING POLICIES FOR MULTISKILL CALL CENTERS (Q3612037) (← links)
• The<i>M</i>/<i>G</i>/1 Queue with Quasi-Restricted Accessibility (Q3619674) (← links)
• Bayesian estimation of traffic intensity based on queue length in a multi-server M/M/s queue (Q4607387) (← links)